📍 Medellín, Colombia | Full-Time

🏢 Hybrid | 3 days per week in the office

About the Role

You’ll manage the full servicing and monitoring cycle for your loans, from financial statement reviews and covenant tracking to delinquency resolution and franchise construction monitoring. This role is ideal for a detail-oriented commercial credit professional who enjoys working with borrowers, stays on top of deadlines, and takes real accountability for the health of their portfolio.

What You'll Do

• Own and manage an assigned portfolio of commercial loans, keeping every loan current and up to date in the system

• Use portfolio dashboards to prioritize daily work across categories such as past-due loans, outstanding financial statements, and pending monitoring tasks

• Collect, review, and analyze borrower financial statements on a quarterly and annual basis

• Identify credit risk trends at the customer and portfolio level and escalate changes to management

• Track loan covenants and conduct compliance reviews

• Manage delinquent loans through to resolution

• Review, analyze, and execute loan modification requests

• Monitor franchise unit construction and tenant improvement progress, leveraging franchisor-supplied information to mitigate risk

• Order, track, and review site inspection reports, and update the system with results

• Request, monitor, and track insurance certificates and UCC filings

• Communicate directly with borrowers by phone and email, resolving inquiries and requests

• Build strong working relationships with Special Assets Officers, Relationship Managers, Credit Underwriters, franchisors, and loan buyers

• Support the training and development of junior team members

• Complete all required compliance and regulatory training by assigned deadlines

Key Requirements

• 3–5 years of commercial credit experience (credit analyst, underwriter, portfolio manager, special assets manager, or similar)

• Solid understanding of commercial loans, covenants, UCC filings, and credit policy and compliance

• Experience managing a high volume of loans and deadlines simultaneously

• Strong attention to detail and time management skills

• Excellent written and verbal communication, including comfort speaking with borrowers by phone

• Strong sense of ownership and accountability for portfolio outcomes

• Team-oriented, adaptable, and customer service–focused

• Proficiency in Microsoft Office and/or Google Workspace

• Bachelor’s degree, preferably in business, accounting, or finance

Nice to Have

• Experience with Salesforce and/or nCino

• Background in franchise lending or construction loan monitoring